Plain English, at last

The health insurance
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Quick, human explanations for the language used in business health insurance. Search a term or browse by topic.

25 plain-English answers
Underwriting

Underwriting

The process an insurer uses to decide the terms on which it will cover a person or group, including how existing medical conditions are treated.

Underwriting

Moratorium underwriting

A type of individual underwriting where you do not usually complete a full medical questionnaire at the start. Recent or ongoing conditions are normally excluded initially and may become eligible later if the insurer’s required symptom-, treatment- and advice-free period is met. Exact rules vary by insurer.

Underwriting

Full medical underwriting

Each person provides medical history at the outset. The insurer then confirms any personal exclusions or restrictions before cover starts.

Underwriting

Medical history disregarded (MHD)

A group underwriting basis where eligible pre-existing conditions may be covered, subject to the policy terms and benefit limits. It is usually available only where insurer eligibility and group-size rules are met.

Underwriting

Continued personal medical exclusions (CPME)

When moving insurer, existing personal exclusions may be carried across rather than reassessed, subject to the new insurer accepting the transfer and its terms.

Membership

Member addition / joiner

Adding an eligible employee or other permitted person to the scheme. The insurer normally needs their details, requested start date and confirmation that eligibility rules are met.

Membership

Leaver / member removal

Removing someone who is no longer eligible for the scheme, usually because they have left employment or the company benefit has ended.

Membership

Dependant

An eligible spouse, partner or child added to an employee’s cover. Age, relationship and residency rules vary between schemes and insurers.

Membership

Scheme eligibility

The agreed rules defining who can join the policy. For example, all employees, directors, a defined seniority group or employees after a qualifying period.

Benefits

Benefit

A service or treatment the policy may pay for, such as consultations, diagnostic tests, surgery, therapies or mental health treatment, subject to the policy terms.

Benefits

Outpatient cover

Cover for treatment where the patient does not stay in hospital overnight, such as specialist consultations, scans, tests and some therapies. It may be full, limited or excluded.

Benefits

Inpatient cover

Cover for eligible treatment requiring an overnight hospital stay.

Benefits

Day-patient cover

Cover for eligible hospital treatment where a bed is used but the patient is discharged the same day.

Benefits

Therapies

Treatments such as physiotherapy, osteopathy or chiropractic care. Access routes, practitioner requirements and benefit limits vary.

Costs

Excess

The amount a member pays towards eligible claims before the insurer contributes. It may apply per person, per policy year or per claim depending on the scheme.

Benefits

Hospital list

The hospitals and treatment facilities available under the policy. Broader lists usually give more choice but may cost more. Some London hospitals may sit on separate options.

Benefits

Guided hospital option

An arrangement where the insurer guides a member to an eligible hospital or specialist when treatment is needed, rather than providing a fixed broad list from the outset.

Benefits

Six-week option

Private inpatient or day-patient treatment may be available only when the NHS cannot provide it within the policy’s stated waiting period, commonly six weeks. Exact wording varies.

Claims

Chronic condition

A long-term condition that generally requires ongoing monitoring or management rather than treatment expected to cure it. PMI commonly limits or excludes routine chronic-condition management, although acute flare-ups may sometimes be eligible.

Claims

Acute condition

A condition expected to respond to treatment and return the person broadly to their previous state of health. PMI is mainly designed for eligible acute treatment.

Claims

Pre-authorisation

Contacting the insurer before treatment to confirm whether it is eligible and to obtain an authorisation reference. Members should follow the insurer’s claims process before arranging treatment.

Renewal

Renewal date

The annual date on which the policy terms and premium are reviewed and the scheme renews, if the client accepts the new terms.

Renewal

Market review

Comparing the current scheme against suitable alternative insurers and benefit structures, considering cover, underwriting, service and price.

Costs

Premium

The amount charged by the insurer for the policy. It may be shown monthly or annually and can change at renewal or following membership changes.

Renewal

Claims experience

Information about the cost and pattern of claims on a scheme. Insurers may use it when setting renewal terms, particularly for larger groups.

These are general explanations, not your policy wording.Benefits, eligibility and underwriting rules vary. Check your scheme documents or ask the Secure Choice team about your exact cover.
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