Secure Choice
01962 896380
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Here to put things right

Complaints.

We aim to provide a high standard of service. If you are dissatisfied, please contact us as soon as possible so we can investigate.

How to complain

BY TELEPHONE01962 896380
IN WRITING

Complaints Manager
Secure Choice Advice Limited
16 City Business Centre, Hyde Street
Winchester, Hampshire, SO23 7TA

What happens next

We will acknowledge and investigate your complaint fairly. We will provide our final response within the applicable FCA timescale, normally no later than eight weeks.

Financial Ombudsman Service

If you remain dissatisfied and are an eligible complainant, you may refer your complaint to the Financial Ombudsman Service free of charge. Not every commercial customer is eligible. A referral will normally need to be made within six months of the date of our final response.

www.financial-ombudsman.org.uk
Small business helpline: 0800 032 8000
Exchange Tower, London, E14 9SR