Complaints
We aim to provide a high standard of service. If you are dissatisfied, please contact us as soon as possible so that we can investigate.
| By email | complaints@secure-choice.co.uk |
|---|---|
| By telephone | 01962 896380 |
| In writing | Complaints Manager, Secure Choice Advice Limited, 16 City Business Centre, Hyde Street, Winchester, Hampshire, SO23 7TA |
| What happens next | We will acknowledge and investigate the complaint fairly. We will provide our final response within the applicable FCA timescale, normally no later than eight weeks. |
If you remain dissatisfied and are an eligible complainant, you may refer the complaint to the Financial Ombudsman Service free of charge. Not every commercial customer is eligible. A referral will normally need to be made within six months of the date of our final response.
Financial Ombudsman Service: www.financial-ombudsman.org.uk|Small business helpline: 0800 032 8000|Exchange Tower, London, E14 9SR
Secure Choice
16 City Business Centre,
Hyde Street,
Winchester,
Hampshire,
SO23 7TA
01962 896380
info@secure-choice.co.uk
Secure Choice Advice Limited provides advice and support to businesses in relation to group private medical insurance and group protection, including Group Life Assurance, Group Income Protection and Group Critical Illness.
Secure Choice Advice Limited is authorised and regulated by the Financial Conduct Authority. FCA Firm Reference Number 1052500.
Registered in England and Wales under company number 15505812. Registered office: 16 City Business Centre, Hyde Street, Winchester, Hampshire, SO23 7TA.